Unable to install on 1and1

[haris66]

Hi,
I solved the other issue at the bottom of this post. I have not removed for others.

Now I managed to install it properly but when I go to admin page 404 not found error is thrown. I think for some reason URLs rewriting is not being done properly.

The issue seems to be with how 1and1 manages .htaccess files because a lot of people are having similar issues e.g.:

http://tips.webdesign10.com/web-hosting ... om-hosting

Is there a way that I can disable SEO URLS?


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SOLVED ISSUE:
I have uploaded the trial version on my 1and1's shared hosting account (which is being used as production). When I go to install page, junk characters are shown.

I assumed that the zend has not been installed so I followed 1and1 guide (http://faq.1and1.com/scripting_language ... hp/11.html). But still getting same error.

but from phpinfo is seems that zend is enabled.

SOLUTION: I have sorted out the issue, it was php version.

[NickRezun]

I think more than 99% of modern hosting companies are allow
they users to have .htaccess files and mod_rewrite.
Without mod_rewrite ProXTestimonial will not work.

P.S.
Thank you for the information about solved issue with your PHP version. I hope this will help others client's of 1and1 hosting.

[haris66]

I think more than 99% of modern hosting companies are allow
they users to have .htaccess files and mod_rewrite.
Without mod_rewrite ProXTestimonial will not work.

any suggestion to resolve the issue? you can check phpinfo at: http://settleonlinedeals.com/feedback/t.php

1and1 does allow .htaccess.

have you updated the trial version? could you please also let me know the changes you did which I will replicate on production to test the system.

[NickRezun]

This looking strange, because by default apache web server(which 1and1 hosting is using) have mod_rewrite enabled by default.

Could you please send me ftp for that server so I can check this more
carefully.

Regarding the changes.
You need to update only 3 files:

plugins/admin.php - download from your test server
plugins/index.php - download from your test server
plugins/proxtestimonial/index.php - I sent you the correct one by email

Also I update javascript in the 'View all testimonials' template. Again you can
find the valid javascript peace on your test installation.

[NickRezun]

I have fixed that.

Your hosting has really strange configuration, moreover you didn't
setup properly .htaccess and php.ini file. I have fixed this. Here the docs
I used:
http://faq.1and1.com/dedicated_servers/ ... ver/3.html
http://faq.1and1.com/scripting_language ... ade/6.html
http://faq.1and1.com/scripting_language ... hp/11.html

It is working now.

http://settleonlinedeals.com/feedback/

http://settleonlinedeals.com/feedback/admin


Please let me know if you have any question...

[haris66]

thanks Nick!!! you are a champ!!

Could you please update the readme file to help other 1and1 users.

Basically this is the line which made the difference:

Code: Select all

RewriteRule ^(.*)$ /feedback/index.php?rt=$1 [L,QSA]

in original file I think it is:

Code: Select all

RewriteRule ^(.*)$ /index.php?rt=$1 [L,QSA]

Could you please explain what is this line doing?

Now if I purchase the license, do I have to upload the files again or should I just update the license key?

[NickRezun]

You are welcome Haris.

First of all I make the mod_rewrite work. On most servers
you can just put this to the .htaccess file to make it work

Code: Select all

RewriteEngine On

But on your server you need to add the following BEFORE the RewriteEngine command:

Code: Select all

Options -MultiViews

Then I enabled PHP 5(was PHP 4). For this I added this to the .htaccess file:

Code: Select all

AddType x-mapp-php5 .php

In php.ini file you need to indicate full system path to the folder
where you upload Zend Optimizer.so file. I found your full system
and uploaded Zend_Optimizer.so for PHP 5.2.x

That's it.

I found after that all started worked, but sometimes the system is still
not recoginize relative paths correctly( I mean web paths ) - at the same
time mod_rewrite is working. That is why I entered full web path to
the index.php file from the main ProXTestimonials folder:

Was :

Code: Select all

RewriteRule ^(.*)$ index.php?rt=$1 [L,QSA]

Now:

Code: Select all

RewriteRule ^(.*)$ /feedback/index.php?rt=$1 [L,QSA]

To be true I never saw a host with such strange configuration. They
created a lot of problems for their users..

[NickRezun]

Now if I purchase the license, do I have to upload the files again or should I just update the license key?

Once you purchase a full license you need to do the following:

1. Upload all files from the full package(just upload, without running install.php file)
2. Access admin panel(possibly you will be presented with the invalid license screen - it is ok) and update your license key.

You will not lost your customization.

Tomorrow at the evening the new version of ProXTestimonial with bugs
fixes and other minor changes should be available. So please do not
updated until this date.

[haris66]

oh wow such prolific explanation. You offer one of the best support I have seen on the net and the best part is that you are doing it for the potential customers. I am sure with this attitude you have a very bright future.

To be true I never saw a host with such strange configuration. They created a lot of problems for their users..

they are 1and1 and supposed to be one of the biggest in the market. moral of the story, the bigger they get the more restrictions they apply.

[NickRezun]

they are 1and1 and supposed to be one of the biggest in the market. moral of the story, the bigger they get the more restrictions they apply.

That's true.

About 3-4 years ago I worked with them. One of my client used
them and I spent a lot of hour to make our another product - SafelistProX - work properly on 1and1 server... Things are not changed..

Anyway, hope you will have no problems with running ProXTestimonial
on 1&1 server in the future.